Careers at Merit Software

We are always looking for great people who can bring new points of view and life experiences to our team

Why work for Merit Software?

Merit Software is the market leader, with over 20 years of experience in developing payroll and billing software solutions and online applications for the recruitment and contractor industry.

Situated in the beautiful Pembrokeshire National Park, Merit provides a stimulating and professional environment for individuals looking to benefit from a progressive career in the software development industry.

We are always looking for the right individuals to be part of our team. If you feel that you can contribute and work as part of an ever-growing team, please apply below.

Merit Software careers

Current Vacancies

Merit Software is an equal opportunities employer, please see below for open vacancies:

We are looking for an enthusiastic and ambitious marketing and sales assistant to join a growing team. If you are looking to start or progress in a professional career in marketing and are proactive, tenacious and adaptable, then this is an exciting opportunity for you to become a member of our highly commercial, award-winning team.

The Role

You’ll be responsible for supporting the sales and marketing team through digital marketing and across a number of national trade shows .You will be excited about learning new things; love working to deadlines; be motivated by targets and eager to contribute ideas to improve our marketing and processes.

On a day to day basis you could be: researching articles of relevance to the industry and releasing via twitter, linkedin and the company blog. Utilising internal resource to create blog content and ‘thought leadership’ pieces. Analysing website traffic and identifying potential customers for the sales team. Assisting in organising attendance at shows and logistical concerns. Helping film and edit  video and graphical content. Assisting with digital marketing campaigns and analysing campaign performance. Generating sales quotes for sending to customers. Dealing with inbound sales calls and online chat. Assisting with new product launches. Working with analysis of customer feedback. Assistance in designing sales presentations. Managing stock of marketing collateral and organising direct mailings. Working with the sales director and technical team to plan product launches and promotional activities.

Person Specification

  • Excellent organisational skills
  • Ability to prioritise tasks and work within tight deadlines
  • Excellent attention to detail
  • Good team collaboration

To apply for this role you must have EITHER

  • Previous experience of working in a marketing role

OR

  • Previous experience of working in a sales role AND a relevant, recent marketing qualification

Desirable skills

  • MS Office products
  • Understanding of B2B marketing landscape
  • Commitment to ongoing development of personal/market/digital knowledge
  • Content management and email marketing systems
  • Knowledge of Google Analytics
  • Experience using digital tools such as WordPress, communigator, lead forensics
  • Knowledge of HTML and CSS
  • Marketing automation tools
  • Execution of social media plans
  • SEO optimisation on websites, keyword research and opportunities
  • Adobe Creative Suite (Photoshop, after effects, Illustrator)
  • Design work
  • Video editing skills

A competitive salary will be offered with additional rewards for exceptional performance.

Merit Software is an equal opportunities employer.

Job Description

Merit Software aims to provide the highest level of support to the company’s growing client base and to help us do that, we are looking for great candidates to expand our support team.

Essential Skills

  •    have excellent communication skills
  •    demonstrate a clear customer service ethos
  •    enjoy working in a challenging and demanding role
  •    have excellent analytical skills
  •    be able to demonstrate a genuine passion for IT
  •    have excellent logical problem-solving skills
  •    be keen to learn and progress
  •    enjoy working as part of a busy team

Desirable

  •    payroll experience or ITSM knowledge would be advantageous

Duties and responsibilities will include:

  •    answering customer calls in a timely manner
  •    gathering as much information as possible from the customer
  •    record issues into the online call logging system
  •    search call log for client issues to provide updates
  •    investigate issues and provide solutions
  •    provide training for users
  •    escalate calls where required
  •    provide payroll and technical advice
  •    remote connect securely to client systems
  •    communicate solutions to the customer
  •    manage and prioritise calls based on SLA (Service Level Agreements)
  •    ad hoc duties as required
  •    leave cover for other staff

A competitive salary will be offered with additional rewards for exceptional performance.

Experience of working in an IT environment will also be advantageous but not essential as full training in our systems, data/information security and job-related training will be provided. If you do not have this experience please include evidence of your passion for IT, or IT skills in your covering letter. Please note that you will be required to undertake a skills test at our offices as part of the interview process.

Merit Software is an equal opportunities employer.

Apply for this position

We are always looking for the right individuals who can add to our professional team. Click below to submit your details.
"It is noticeable that Merit is looking to the future of the company and its staff and want to bring them forward together"
Merit Team Member
"Merit present a welcoming atmosphere for staff, offering small extras which make a difference"
Merit Team Member