I started work at Merit in 2009 and have been in a number of roles, however, I have been the Projects Team Leader since 2016
My role involves managing the Business Operations team, overseeing the change requests to the core product. We work closely with the Development Team and QA team to ensure that changes are assessed, developed, tested and implemented into our client’s systems as smoothly as possible. Alongside this I also manage the strategic projects, acting as Project Manager for our quarterly releases and up and coming changes that are being introduced to the core product.
I love the interaction with clients and the new challenges that are introduced in the role. I am always learning. I am happy in the knowledge that I have a dedicated, supportive team who work hard and care about the work and the clients.
Outside of work I enjoy reading, socialising and spending time with my family.